Sleepy's Rockhampton

We had the most amazing experience with Kyra today in your store. She was so patient with all of our questions and inquiries, so catering to my son’s needs, full of knowledge, extremely helpful, and just had the most amazing customer service. It was such a pleasant experience and made me not want to spend my money anywhere else (after shopping around) but with her. I can not wait to purchase from her again.

Once again, I had the absolute pleasure of collaborating with the remarkable Sue to address my bedding needs. It never ceases to amaze me how Sue consistently shows up during significant milestones in my life, offering her invaluable assistance. From sourcing the ideal adjustable bed for my beloved Mum, ensuring her utmost comfort during her final years, to seamlessly transitioning my children from their childhood beds to adult-sized ones, and even finding new beds for myself during my life’s changes, Sue has truly been an extraordinary pillar of support. Her unwavering care and innate understanding of my requirements are unparalleled. While I sincerely hope that this occasion marks a lengthy hiatus from requiring Sue's expertise, one can never predict the unforeseen twists and turns that life may bring. Nevertheless, I find solace in the knowledge that Sue will always be there, ready and able to lend a helping hand.

So many places open late on a Thursday that I didn't think twice about walking into Sleepy's at 4:45pm. I don't like pushy salespeople, so I routinely decline initial offers to help when I walk into a store. I intended to browse, but quickly realised that browsing a store full of mattresses I knew nothing about was not going to help me decide. Nathan was there almost as soon as I walked in the door, and when I said I wished to browse, he handled my decline like a pro. He asked about my search priorities and guided me to some suitable options, without me feeling on any occasion that he was going to stick to me like glue. When I told him that the initial options were outside my budget, he didn't make me feel cheap and did an equally thorough job of explaining the features of lower priced alternatives. Nathan is warm and easygoing, whilst also demonstrating fantastic product knowledge, and he has a natural aptitude for customer service that cannot be taught. Whenever I feel like I'm being pushed into purchasing something, I just leave, but I ended up buying a mattress the same day, and felt 100% happy with my final choice. It was nearly 6pm when purchase and warranties were complete, and later that evening I looked at Google for Sleepy's opening times to tell my son, and discovered that the store closes at 5pm. Most staff would have at least closed the door to stop additional people coming in after closing, even if they had every intention of staying to serve customers already in the store, but Nathan gave me the impression that he had all the time in the world, and never once mentioned that the store should have closed at 5pm. Needless to say, I would highly recommend Nathan and Sleepy's.

We went bed shopping with the thought of just looking. But Sue at Sleepys was just great and helped us make a well informed decision. She was knowledgeable as well as entertaining! She looked after us with all the extras and the bed was delivered the next day and all set up for us. Highly recommend sleepys. Overall a trouble free and enjoyably experience

My wife and I had an excellent experience purchasing a new mattress from Nathan at sleepy’s. From the moment we walked in he was friendly, knowledgeable, worked with our sleeping style preferences, explained the NASA engineering involved with the mattress(who knew they could be so hi-tec!?) and most importantly found us the perfect mattress within our budget. Props to Nathan and the team!